Last updated: August 2025
At Unfold Counselling, your privacy matters. This policy outlines how we collect, use, store, and protect your personal information. It’s written with care, in plain English, so you know exactly what happens behind the scenes.
Who we are
Unfold Counselling is an Australian-based counselling practice, operated by Thomas Kelly, a registered counsellor with PACFA. You can reach us via:
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Email: tom@unfoldcounselling.com.au
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Phone: 0494 394 880
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Website: www.unfoldcounselling.com.au
What Information We Collect
We may collect:
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Your name, date of birth, contact details, and emergency contact
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Relevant health and wellbeing information
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Notes from your sessions
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Appointment, payment, or billing details
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Any information you voluntarily share via forms, email, or sessions
How We Collect It
We collect information through:
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Our online booking system (Cliniko)
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Forms you fill in (intake, consent, or feedback)
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Phone calls, emails, or messages
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Our counselling sessions together
Who We Share Your Data With
We will never sell or share your information without your consent.
In rare cases, your information may be shared:
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If legally required (e.g. subpoena or court order)
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If there’s a serious risk of harm to you or others
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If you give written consent (e.g. for GP communication)
Telehealth & Technology
If we meet online, our sessions use encrypted, secure video platforms. While no platform is 100% risk-free, we take every step to protect your information.
Your Rights
You have the right to:
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Access or request a copy of your information
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Ask for corrections to inaccurate data
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Withdraw your consent at any time (subject to ethical and legal limits)
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Complain if you believe your privacy has been breached
To do this, email: tom@unfoldcounselling.com.au
Complaints & Concerns
If you’re worried about how your information is handled, please contact us directly.
If unresolved, you can lodge a complaint with:
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The Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au/privacy/privacy-complaints/
Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website.